Utilizing the most advanced technology in the field, we strive to provide contractors, excavators, drillers, surveyors, engineer site planners, and/or homeowners with the best possible knowledge of all underground utilities. This will help avoid any potential hazards and/or assist in proper site utility planning or excavation. Our goal is to help people save time, money, and valuable resources, while providing state-of-the-art Underground Location Services with utility locating, utility mapping, vacuum excavation, and pipe inspections.
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Services
The Underground Detective has grown and evolved to provide invaluable services to a wide variety of clients. As years progress and demand continues to change, our commitment to being a family remains strong. We value your time and your trust. We treat our name and your confidence #1 in everything we do and ALWAYS give you all the knowledge we can to save you time, money, and resources.
The Underground Detective locates private utilities using state-of-the-art equipment for all pre-excavation and site planning needs. The state one-call (811) only marks public utilities, those which are before the service meter. Any utility beyond the service meter is usually considered private, which will require a second call to The Underground Detective.
After carefully collecting utility information using electromagnetic locating equipment, ground penetrating radar (GPR), and locating sondes, The Underground Detective can use the newest generation in mapping devices designed for Geographic Information System (GIS) to collect your valuable utility data.
We understand that concrete scanning and inspection can be a complicated chore. The Underground Detective offers a way to perform ground penetrating radar scans of concrete structures simply and safely. We then present data clearly for real-time and in-the-box 2D or 3D data acquisition, display, and analysis.
Reviews (10)
Molly McEvilley
Jan 23, 2022
A technician tried to get the camera down through the toilet flange, but told me that it was clogged and I would need to have a plumber "auger out the stack" before Underground Detective could come out again. When the plumber came, he said that the stack is totally clear -- he also couldn't get his camera through the 90 degree angle close to the toilet, but had no problem going through the vent on the roof. Underground Detective charged me $75 for this bad advice, and using them delayed my project by two weeks.
Cassie Everhart
Nov 30, 2021
Paul Hubers
Jul 05, 2020
Overall, I felt that this company was helpful and recognized my needs per my situation. I had a small job that required just a few feet (30') of ground scanning that would only take about 45 minutes. I was concerned because several competitors had an expensive hourly rate and a minimum time of 2+ hours. These companies also include time to destination.
While I recognize good work, I didn't want to pay for a bunch of time and effort that was unnecessary. Underground Detective has a 1 hour minimum billing time, which worked well for the job at hand. They also worked with me to coordinate a technician to stop by my place on route to another job further reducing cost to me. Ultimately, I paid $400 for one hours time.
It's more than I was hoping to pay, but in my case I learned valuable information about my property that I didn't know before. I feel like they understood my situation and worked with me to find a good solution. Their technician, Jason, was polite, knowledgeable, and presented himself well. Jake was the one phone representative who was willing to graciously help me out given my circumstance. I would recommend this service.
While I recognize good work, I didn't want to pay for a bunch of time and effort that was unnecessary. Underground Detective has a 1 hour minimum billing time, which worked well for the job at hand. They also worked with me to coordinate a technician to stop by my place on route to another job further reducing cost to me. Ultimately, I paid $400 for one hours time.
It's more than I was hoping to pay, but in my case I learned valuable information about my property that I didn't know before. I feel like they understood my situation and worked with me to find a good solution. Their technician, Jason, was polite, knowledgeable, and presented himself well. Jake was the one phone representative who was willing to graciously help me out given my circumstance. I would recommend this service.
Josh Margerum
Nov 03, 2019
Total professionals that care about the customer. James came out and got the job done, explaining things throughout the process. From the phone call to schedule the appointment to the work on site, everything was handled perfectly. No need to look elsewhere if you are planning on completing an excavation project-these guys are the way to go.
Mike M.
May 31, 2019
I contacted Underground Detective on May the 23rd, for their services on May the 30th. I am aware that things could go wrong with scheduling so the date for their services was set 7 days before we needed them. On the 28th I got a confirmation call from their office that they would be there on the 30th first thing 8am. On the 30th at 8:30 am I called to find out where our 8 am technician was.
Only then was I told that we were scheduled second stop only to see someone after lunch. In short DO NOT BOTHER TO SCHEDULE THEIR SERVICES A WEEK AHEAD. Mike Murray Project Manager JDR Site Services
Only then was I told that we were scheduled second stop only to see someone after lunch. In short DO NOT BOTHER TO SCHEDULE THEIR SERVICES A WEEK AHEAD. Mike Murray Project Manager JDR Site Services
Shar Smith
Sep 02, 2018
Nick Volpenhein
Mar 19, 2018
D. Hanke
Jun 05, 2017
James M was the tech and he did an outstanding job for us. When we had trouble getting a pipe opened for the see snake he threw in with us and never faltered. He had a terrific "can do" attitude and we could not be any more pleased. We had absolutely no idea where our gas line was but he found it! Thanks again Jim.
Peg Dodd
May 19, 2017
I cannot say enough about the awesome customer service I received from Jake with Underground Detective. I needed a video scope done for a home I am under contract to purchase and he was able to make it happen the same day by reaching out to his technicians and asking for help. After the technician was there they realized that the main line could not be reached in the traditional way and would have to return with 2 technicians. Underground Detective was closed when I made my desperate call in hopes that they could come back the next day.
I was on a deadline to have this scope done within this time frame. I was amazed when Jake call me earlier this evening after speaking to the technician and said that he knew the position I was in and would have someone there to do the scope at 8:00 am the next day! He was also very fair about the charge since it now became two visits. Great experience! I would highly recommend Underground Detective and Jake.
I was on a deadline to have this scope done within this time frame. I was amazed when Jake call me earlier this evening after speaking to the technician and said that he knew the position I was in and would have someone there to do the scope at 8:00 am the next day! He was also very fair about the charge since it now became two visits. Great experience! I would highly recommend Underground Detective and Jake.
Elliot Kay
Dec 06, 2016
Excellent experience with Underground Detective. Extremely courteous throughout the whole process. They showed up early to the job. Inspected my home sewer line and left a detailed report (DVD with narration of where the problems were). They also marked the where the problems were under the crawl space and outside. Had Roto Rooter out prior and their "technician" was unable to get to all of my sewer areas, but still quoted me a job replacing sewer that he could not visualize. Having Underground Detective as a third party helped to alleviate the stress of a company who also does the plumbing work. The employee who showed up was able to look at my whole sewer system without questions and worked hard while here. Highly recommende!
